We then moved the base station to another room and the keypad connected. Then we couldn’t get the keypad reconnected. I called support and we went through quite a few troubleshooting steps including removing the keypad from the zwave network. One of the keypads is about 6 feet from the base station.Īfter that, I couldn’t get the keypad to arm or disarm the alarm, the red light was on. Also, the red connection light was on both keypads. Today, we tried muliple times to enter the code and finally used the app to turn off the alarm. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.Recently, our keypads have required multiple entries for the base station to accept the code.

We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. They’ll be able to run through some more advanced troubleshooting steps and find a resolution for you. Should you experience the same concern after doing so, please give our support team a call at one of the numbers available here.

I would also recommend factory resetting it via the instructions in my last post, and then walking through a new setup after the Keypad is adequately powered.

The Keypad should be fine after you unplug it from the Base Station and plug it directly into a wall outlet. Feel free to report back on what support recommends, or let us know if the factory reset helps, as it may be useful for other neighbors with similar As said, the USB port on the Base Station should not be used and the Keypad comes with a wall plug so it can be plugged into a wall outlet to charge. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They’ll be able to take a closer look at your Keypad and provide more advanced troubleshooting. If that’s unsuccessful, please give our support team a call at one of the numbers available here. I’d recommend following the steps here to factory reset your Keypad and attempt to set it up again after ensuring it’s plugged into a wall outlet. Based on the light pattern you’re seeing with the Keypad, it sounds like it is not fully set up which is why you are unable to change the Mode or adjust the volume.

Hi To clarify, do you have your Keypad plugged directly into the Base Station? The Keypad should not be plugged into the Base Station, as it should be plugged directly into a wall outlet to receive a charge.

Download ring keypad red network light